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11:00am

Gen Y&Z Expectations to Transform Customer Exp
    Tuesday March 13, 2012 11:00am - 12:00pm @ Hilton Austin Downtown (Salon FG) (500 E 4th St, Austin, TX 78701)
    Today’s customer is complex, but tomorrow’s will be even more difficult to understand, communicate with, support and please. Tomorrow’s customer will be used to an always-available ecosystem of online, mobile, and social media feedback channels, and will expect and demand fast responses. They will have a seeming “A.D.D.” mentality and businesses need to be ready. Listening to customer will change; surveys will become a hidden dialogue, communication channels will change and what customers expect from a company will change dramatically. Adam Edmunds and Al Nevarez will share best practices from leading edge companies today, and those who will pioneer this important area tomorrow. This session is sponsored by Allegiance.

    Speakers
    CEO | Allegiance Inc | Adam Edmunds directs the company's strategic...

    VP Prod Mgmt | Allegiance | Al Nevarez is Allegiance's VP of...


    Type Interactive, Dual
    Hashtag #sxsw #voc
    Theme Emerging
    Level Beginner
    Tags All
    Website http://schedule.sxsw.com/2012/events/event_IAP100152

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